Improving customer relations is one of the top priorities for the new Managing Director of the Monaco Marine site in La Ciotat.
After some deliberation, Nicolas Grelot who was appointed managing director of the Monaco Marine shipyard in La Ciotat. For a few weeks, former Director David Queva, who has become Monaco Marine’s Director of Operations, will remain available to help him lead the maintenance and production teams on site. La Ciotat remains the group’s most important operation while waiting for the finalization of the new site in Marseilles.
As a mining engineer, Nicolas Genelot was project manager at La Ciotat for six years, before becoming a commercial developer. He knows the ins and outs of the site’s operations.
Improving customer service
“My main goal is to lead every employee to better interact with customers and improve the quality of our services while putting the customer at the heart of our operations,” said the new Managing Director who intends to outfit this site with the newest technology. This shift toward technological solutions is especially in regard to information technology that will improve customer relations, the top priority.
“We are delighted that Nicolas has accepted this challenge. We believe that he has all the skills required to carry out the necessary changes that we want to make in La Ciotat. His experience, his knowledge of the group and his human qualities will be essential assets to carry out this mission, “said Tanguy Ducros, the commercial director of the group. A group that, with its seven shipyards and marina in Monaco, has a without no equal across all segments of the yachting market. Monaco Marine maintains nearly 3,000 yachts of all sizes every year. The business is truly a wonderful Monegasque success story!
*Article originally published on the French edition of the Monaco Tribune.